Maintenance & Repair Policy
For managed properties, we offer timely maintenance and repairs. Tenants must report issues promptly, and landlords are responsible for necessary repairs to keep properties in good condition. Emergency maintenance requests are prioritized.
Fair & Transparent Service Policy
We believe in complete transparency in all our dealings. Whether you are letting, buying, or selling a property, we provide clear information on fees, agreements, and processes. There are no hidden charges—what you see is what you get.
Tenant & Landlord Responsibilities
We ensure that all tenancy agreements are fair and comply with legal regulations. Landlords must provide safe and habitable properties, while tenants are expected to maintain the property and adhere to tenancy terms. Our team facilitates smooth communication between both parties.
Data Protection & Privacy Policy
Your personal and financial information is handled with the utmost confidentiality. We comply with GDPR and data protection laws to ensure that your data is secure and used only for property-related transactions.
Anti-Discrimination Policy
We operate in full compliance with the Equality Act 2010, ensuring that no tenant, landlord, buyer, or seller is discriminated against based on race, gender, age, disability, or any other protected characteristic.
Deposit Protection Policy
Tenant deposits are secured in a government-approved Tenancy Deposit Protection (TDP) scheme, ensuring fairness in handling disputes and deposit returns at the end of tenancy agreements.
Compliance & Legal Policy
We adhere to all property laws, including Gas Safety Regulations, Electrical Safety Standards, and EPC requirements, ensuring that all properties meet legal safety standards before being let or sold.